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Policies
Hair Prep

  • Hair must be washed with shampoo, detangled with conditioner, rinsed thoroughly and fully air dried with no product.

  • If your hair tangles easily- wash and detangle the morning of your appointment to avoid any delays whilst detangling during the service.

  • Refrain from styles that disrupt the natural texture of the hair such as (but not limited to): ponytails, twist outs, blow outs, clips, braid outs, headbands, and hats.

  • Please make sure to follow instructions so Andrea may deliver her best work with your natural hair texture. Hair that is unprepared will automatically be charged an extra $50 prep fee to wash and restyle, risk rescheduling (if extra time cannot be accommodated), or Andrea having the right to refuse the service and resulting in a cancellation and loss of deposit.

Cancellation

  • Cancellations must be made 48 hrs prior to the time of your scheduled service to retrieve full refund of the deposit. Cancellations made less than 48 hrs-deposits are non-refundable.

  • A grace period of 15 minutes is allowed. Andrea will make any arrangements to be sure all appointments run in a timely manner to respect everyone's time. Anything after the 15 minute grace period may result in a forfeit of service and deposit.

Covid-19

  • Wearing a mask will not be mandatory. You may request upon arrival if you feel more comfortable with your stylist wearing a mask.

No Shows

  • Any time following the 15 minute grace period with no communication will result in an automatic cancellation and the full amount of the service will be charged.

Thank you for following all safety protocols, guides and policies. We truly appreciate you and if you have any questions please email andrea@brazilianstylist.com

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